Medical Business Process Outsourcing Services
Healthcare providers—whether individual practices, hospitals, or insurance companies—often find themselves juggling patient care and administrative tasks at the same time. But when it comes to non-clinical activities like medical billing, coding, revenue cycle management, or record indexing, any small error can disrupt everything and slow down the revenue stream.
By outsourcing these non-core operations to a trusted BPO service provider, you can refocus on what really matters—patient care. Our HIPAA-compliant healthcare outsourcing services support clinics, pharmacies, health insurance companies, and more, helping them to:
- Spend more time on patient care and clinical services
- Speed up processes like claim management
- Improve cash flow with quicker bill and claim processing
- Minimize the risk of non-compliance and penalties
- Safeguard patient data from breaches
- Scale operations easily without hefty infrastructure costs or expanding your workforce
Our Healthcare BPO Service Offerings
With over 25 years of experience and a skilled team of experts, we’ve got what it takes to help you manage your healthcare processes smoothly and efficiently. Here’s a rundown of the key services we offer:
Medical Data Entry & Processing
We handle everything from patient demographics to medical history and billing details. Our experts ensure accurate data entry from various sources into electronic health records (EHR), using techniques like data cleansing .
Medical Coding (CPT and ICD-9)
Proper coding means faster reimbursements. We use standard coding systems like CPT and ICD-9 to ensure that all medical records are correctly coded. If there’s an issue with incorrect codes, we fix them to ensure data integrity.
Medical Records Indexing
We organize patient records to make them easy to find and access. Whether by date, alphabet, or number, we create a streamlined database that makes record retrieval a breeze.
Medical Invoice Processing
Managing invoices is crucial for smooth financial operations. We verify invoice details, match them with the corresponding services, and ensure timely payment processing while staying compliant with regulations.
Insurance Claim Processing
We manage the full lifecycle of insurance claims, from capturing details to evaluating claims based on guidelines. For hospitals, we ensure claims are verified before submission, and for insurers, we check .
Claims Denial Management
Dealing with denied claims can be frustrating. Our team quickly identifies the causes—whether errors or missing documents—and works to resolve them so you can get your claims approved faster.
Payment Posting
Our team makes sure that payments from patients and insurance companies are accurately recorded in your system. We verify payment details against corresponding invoices to prevent discrepancies.
Charge Entry
We handle the entry of charges for medical services, procedures, and treatments into your billing system. Our goal is to reduce claim rejections and errors, making your financial processes more efficient.
Virtual Assistant Support
For businesses with high volumes of tasks, a dedicated virtual assistant can handle remote jobs like scheduling, answering patient questions, transcribing records, and providing administrative support. Think of them as an extra pair of hands for your team.
Non-Voice Customer Support
We offer 24/7 email support to handle inquiries from patients, insurance payers, and vendors. Our team can also step in to help with escalated issues from AI chatbots, ensuring your patients and partners always get the assistance they need.
Our Workflow
- Chat with our experts to discuss your project needs.
- Test our services with a sample task.
- We’ll help you pick the right pricing plan based on your project’s size and complexity.
- Sign a confidentiality agreement (NDA) to kick off the project securely.
- Share your data safely with our team.
- Stay updated with regular communication via Skype, Slack, Teams, or Google Meet.
Why Do Brands Trust Us for Healthcare Business Process Outsourcing?
Compliant
We’re a HIPAA-certified medical BPO, ensuring all your data is handled with the highest level of security and privacy.
Top-Rated
Recognized as a top IT firm by Clutch & Gartner, we’re known for delivering exceptional services.
Technology-Driven
We use AI, cloud solutions, and automation to make processes more efficient and effective.
Resources
Our agile, skilled workforce is ready to scale and meet your project needs.
Processes
We follow standardized processes at the CMMI-3 level, ensuring quality at every step.
Security
With ISO certifications, NDAs, firewalls, and encryption, your data is always protected.
Testimonials
The Magic Infomedia method was very simple. They convey quickly and effectively whereas we engage in our project terribly. I recommend it!
Stephen, New York, United StatesI am very glad about the project I tend to receive. Easy to order, quick delivery, and unbeatable costs. I will recommend Magic Infomedia to my friends & family.
Eden M., New York, United StatesMagic Infomedia provides glorious service, nice communications, and fast operating skills! I would happily offer him more projects. Nice job!
David smith, New York, United States
